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DEAP · How-to guideGenerally available

Create an invoice dispute

4 steps to create an invoice dispute with SSOT validation and lifecycle controls.

Audience
Administrator, Operator
Owner
DEAP SSOT product documentation
Last reviewed
Oct 12, 2026
Reading time
8 min

Steps

  1. 01

    Claim subject

    Screenshot: Claim subject
    Invoice idRequired
    Helper
    Open item summary
    Helper
    Supersedes
    Helper
  2. 02

    Claim scope

    Screenshot: Claim scope
    Disputed line ids
    Helper
    Disputed amountRequired
    Helper
    Undisputed preview
    Helper
  3. 03

    Cause and evidence

    Screenshot: Cause and evidence
    Root causeRequired
    Helper
    Customer claimRequired
    Helper
    Contact id
    Helper
    Evidence ids
    Helper
  4. 04

    Ownership and review

    Screenshot: Ownership and review
    PriorityRequired
    Helper
    Owner id
    Helper
    Response due at
    Helper
    Resolution due at
    Helper
    Review
    Helper
    Create draft
    Helper
    Raise case
    Helper

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